Business Programs

One simple way to go above and beyond in your customer service is to start calling new customers when they make a purchase from your site. The goal of your call isn’t to sell your customer something else or convince them to upgrade what they bought. Instead, you want to use this call to thank them for their purchase. Offer Help After you thank your customer, ask if they need any help. Make sure they are able to download the product they bought. If they weren’t able to access the product, help them do that right away. You may have …

Toxic people can be found in any area of your life and business. But just because you’re collaborating with that toxic business partner or living with your toxic spouse doesn’t mean you have to accept their toxicity. You can learn how to handle these toxic people so that you limit the effects they have on your life and business. Set firm boundaries. Boundaries allow you to function at your best in both business and life. It can be hard to set them and even harder to stick with them, but boundaries are a necessity when you’re dealing with toxic people. …

You have one friend or client that is toxic. You know this, and you wonder why this person is still in your life. Why haven’t you ended the relationship? The reason isn’t because you’re weak or that you’re a bad person.  The real reason is that toxic people are very good at manipulating others. Often, they seek to control you, and they do it so subtly that it’s easy to miss the warning signs. That’s why it’s important that you know the tactics that toxic clients and friends use. Tactic #1: Intimidation A toxic friend or client often uses intimidation …

You have that one friend or client who you know is toxic. Occasionally, you might have a pleasant conversation, but those are few and far between. Your interactions are typically negative, and you end the video chat or phone call feeling anxious, upset and wiped out.  Dealing with this person makes you wonder why some people are toxic. While not every toxic person is the same, they do share three common motivations. If you start paying attention to your interactions, you can usually spot which one is driving your toxic friend or client. Their Jealousy is Poisoning You You have …

Shannon ended the phone call with her friend and breathed a sigh of relief. She’d spent the past hour on the phone, and she felt drained and weary after the conversation. Every time Shannon tried to share something positive or upbeat, her friend countered with a negative reaction. The whole exchange made Shannon wish she’d never answered the call.  Sometimes, Shannon found her friend enjoyable to talk to. But most of the time, her friend was negative and wanted to argue. She was easily offended and constantly involved Shannon in her latest drama.  Toxic People Steal Your Joy One day, …